CTG123456

CTG Services Privacy Policy

Last Updated:

Effective Date:

This Privacy Policy explains how CTG websites, communities, projects, and related online services collect, use, store, disclose, and protect information.

This Policy explains CTG's information practices and your choices. Using CTG Services or reading this Policy does not, by itself, provide consent to processing that legally requires separate consent. If you are uncomfortable with these practices, you may choose not to use the affected service.

1. Definitions

"CTG" means the owner and operator of the CTG Services. CTG may also be known online as CTG123456, Freshalix, CTGXD, CtgBot, CTGTemporary, or qctg.

"CTG Services" means the websites, communities, Minecraft-related projects, Discord communities, bots, online tools, support systems, and other online services owned, operated, or controlled by CTG that link to or adopt this Privacy Policy.

"You" means any visitor, user, player, member, participant, or person who accesses or uses the CTG Services.

"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual. The exact definition may vary depending on the law that applies.

"Processing" means any handling of information, including collection, use, storage, review, disclosure, deletion, or other management of information.

2. Scope of This Policy

This Privacy Policy applies to CTG Services owned, operated, or controlled by CTG, including, without limitation:

CTG-operated Hypixel Housings may include projects or housings such as [HOUSING] SKYWARS, Free Build, Shoot or Run, and Shire (SkyWars). This list is provided as examples only and does not limit the CTG Services covered by this Privacy Policy.

This Privacy Policy may also apply to direct interactions with official CTG accounts or CTG-controlled online spaces when those interactions relate to the CTG Services.

Where This Policy Does Not Apply

This Privacy Policy does not apply to any website, Discord server, Hypixel Housing, online community, platform, project, or service that CTG does not solely own, operate, or control, unless that service clearly states that this Privacy Policy applies.

For example, this Privacy Policy does not apply to third-party communities or services where CTG only participates in, assists with, moderates, manages, develops for, builds for, advises, or otherwise holds a role without being the sole owner and operator of that community or service.

This includes third-party Discord servers, Hypixel Housings, websites, or online communities where CTG holds a role such as Trial Staff, Trainee, Moderator, Head Moderator, Lead Moderator, Administrator, Head Administrator, Lead Administrator, Manager, Head Manager, Head of Events, Head of Giveaways, Head of Development, Head of Building, Co-Owner, or any similar staff, leadership, support, or management role.

Independent third-party services have their own terms, rules, privacy policies, content, and data practices. This Policy does not govern those services. If CTG receives or retains information from a third-party service for CTG Services, this Policy applies to CTG's handling of that information. These scope limits do not remove any responsibility CTG has under applicable law.

3. Cookies, Local Operation, and Website Tracking

CTG's own website code does not intentionally set first-party cookies, advertising cookies, cross-site tracking cookies, or persistent website user identifiers for CTG-controlled tracking.

Where possible, CTG website features are designed to run locally in your browser and not send information to a CTG-controlled database. For example, a simple local tool may process information on your device rather than uploading it to CTG. Local processing of a tool's inputs does not mean the entire page operates offline: hosting, embedded widgets, and external resources may still involve network requests and technical data processing.

Important: Even if CTG does not intentionally set cookies or website identifiers, third-party infrastructure used to deliver the CTG Services may process technical information. For example, CTG's website hosting provider, Hostinger, may process information such as internet protocol (IP) address, device or browser information, diagnostic data, server logs, and security-related data as part of hosting and delivering websites. CTG does not routinely collect, view, or use this hosting-provider data.

CTG Services may also link to, embed, or rely on third-party platforms or tools, including Discord, Hypixel, Hostinger, Voiceflow, payment processors, domain providers, security services, or other external services. Those third parties may use cookies, local storage, log data, or similar technologies. Their independent practices are governed by their own policies; CTG's responsibilities for providers acting on its behalf are explained in Section 10.

If you are uncomfortable with technical information being processed by hosting providers, platforms, or other third parties, you may choose to use a virtual private network (VPN), privacy-focused browser, privacy-focused operating system, or other privacy tools when accessing the CTG Services. These tools may reduce some tracking risks, but they cannot guarantee complete privacy.

4. CTG Support Agent and Voiceflow Notice

This page includes the CTG Support Agent powered by Voiceflow. Other CTG websites may use Voiceflow or another support provider. The widget loads when the page opens, so your browser contacts the provider to retrieve and initialize it before you send a message. These requests may disclose technical information such as your IP address and browser information.

If you use the widget, CTG and the provider may process your messages and related technical information for support, security, troubleshooting, and service improvement. AI responses may involve the provider's model and infrastructure providers. Depending on its configuration, the widget may use browser storage or session identifiers to maintain a conversation. Browser chat persistence and server-side transcript retention are separate; closing a chat or clearing browser storage does not necessarily delete stored transcripts.

For Voiceflow's information practices, see the Voiceflow Privacy Policy. For requests about a CTG support conversation, contact CTG using Section 21.

Do not submit passwords, account tokens, two-factor authentication codes, login QR codes, private legal information, medical information, financial account information, or other sensitive information through the support widget.

5. Information CTG May Collect or Store

Depending on how you use the CTG Services, CTG may collect, receive, create, or store the following categories of information.

A. Information You Provide Directly

B. Public or Platform-Based Internet Identifiers

CTG may store internet identifiers when reasonably necessary to operate, moderate, secure, investigate, or protect the CTG Services. These records may come from CTG's personal records, CTG staff records, platform tools, user reports, public profiles, or third-party public lookup services such as Minecraft lookup services or NameMC.

Publicly visible or platform-based identifiers can still be personal information. Their availability does not remove applicable privacy protections. These identifiers may include:

C. Moderation, Security, and Enforcement Information

CTG may create and store records related to moderation, safety, and enforcement, including warnings, mutes, timeouts, bans, blacklists, appeals, reports, evidence, reasons for enforcement actions, staff notes, timestamps, platform identifiers, screenshots, logs, and related information.

This information may be used to protect CTG Services, prevent abuse, enforce community rules, investigate reports, identify alternate accounts, prevent ban evasion, respond to appeals, and maintain trust and safety.

D. Personal Information Accidentally Included in Usernames, Chats, or Evidence

Users are responsible for avoiding unnecessary disclosure of their own personal information when choosing usernames, creating profiles, joining communities, chatting, submitting reports, or using third-party platforms.

If a username, message, screenshot, report, or moderation record contains personal information, CTG may need to temporarily store or review that information for moderation, safety, security, abuse prevention, legal compliance, or evidence purposes.

CTG aims not to store unnecessary real-world personal information. Where personal information is not needed for a legitimate moderation, safety, legal, or operational purpose, CTG may delete, redact, or minimize it. If you believe CTG has stored unnecessary personal information about you, you may request deletion or review using the contact information below.

E. Information CTG Does Not Want and Will Not Ask For

CTG will never ask for your passwords, account tokens, login QR codes, or two-factor authentication codes. If someone asks for these while claiming to be CTG or CTG staff, stop and treat it as a scam.

CTG does not want you to send, and CTG does not intentionally collect or store:

If CTG receives sensitive login information by mistake, CTG may delete it, ignore it, redact it, or take other reasonable steps to reduce risk. CTG will never need your password or authentication token to provide support.

6. Payment Information

If CTG offers paid products or services, payments may be processed by third-party payment processors such as PayPal, Stripe, or similar providers. CTG does not intentionally collect or store full payment card numbers, bank account passwords, or payment authentication credentials. Payment processors may process payment information under their own terms and privacy policies.

7. How CTG Uses Information

CTG may use information for the following purposes:

8. Legal Bases for Processing, Where Applicable

Where laws such as the GDPR or UK GDPR apply, processing must have an applicable legal basis. The basis depends on the purpose and circumstances, as outlined below.

Purposes and possible legal bases
Purpose Possible Legal Basis
Operating CTG Services and responding to user requests Contractual necessity when needed to perform a contract with you or take steps you request before entering one; otherwise legitimate interests where legally permitted. Consent applies only to a specific purpose for which valid consent is obtained.
Moderation, safety, security, anti-abuse, and ban-evasion prevention Legitimate interests in protecting the service and its users, where necessary and not overridden by your rights; legal obligation when a specific applicable obligation requires processing.
Processing voluntary communications, reports, appeals, or support requests Legitimate interests in responding and resolving matters, or contractual necessity where applicable. Consent only for a specific purpose where valid consent is obtained.
Copyright complaints, legal disputes, and compliance Legal obligation where applicable; otherwise legitimate interests in establishing, exercising, or defending rights, subject to applicable requirements.

When CTG relies on consent, you may withdraw it at any time by contacting CTG. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal. Separate moderation, security, safety, or legal records may still be retained where CTG processes them on another applicable lawful basis and continued retention is necessary and lawful.

9. How CTG Shares Information

CTG does not sell personal information. CTG may disclose information in the following limited situations, only as permitted by applicable law:

10. Third-Party Platforms and Policies

CTG Services may rely on or interact with third-party platforms, including Discord, Hypixel, Minecraft, Hostinger, Voiceflow, PayPal, Stripe, domain providers, security services, and other external services. Those third parties may collect, store, use, disclose, or retain information under their own privacy policies and terms.

Independent third-party platforms determine their own data practices under their policies, and CTG does not control those independent practices. This does not limit CTG's responsibilities under applicable law for information CTG collects or directs a provider to process on CTG's behalf. Review the privacy policies and terms of any third-party service you use.

10A. Public Content and AI Access

Information you post in publicly accessible CTG spaces may be visible to other users, search engines, and AI tools. Avoid posting personal information you do not want others to see.

CTG supports beneficial AI advancement and permits search engines, AI searches, AI agents, browser-based AI agents, and related tools to crawl, read, extract, retrieve, and summarize information on eligible public website pages, subject to Section 10A of the CTG Services Terms of Use. Those terms prohibit doxxing or gathering personal information about the webmaster or others, harmful or malicious activity, unauthorized access to confidential information, and use of protected real-life images of the webmaster. They also preserve copyright restrictions, prohibit copying or reusing the exact websites, and require advance written permission for bulk or systematic collection outside ordinary retrieval.

Pages marked as disallowed in robots.txt are likely private testing pages intended only for the webmaster or selected users. AI tools must not attempt to extract information from those pages at any time, even if technically accessible. This restriction overrides the general permission for AI access.

Permission for public website access does not make private support conversations, nonpublic moderation records, confidential information, or restricted testing pages public. It does not override applicable privacy rights.

Removing information from CTG Services does not automatically remove copies independently kept by other users or services. You may also need to contact those services about their copies. This does not remove any obligation CTG has under applicable law to act on a valid request or notify recipients. For privacy requests, use Section 21; for other AI-access questions, contact ctg@ctg123456.com or Discord ctg123456.

11. Data Retention

CTG retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service operation, moderation, security, abuse prevention, legal compliance, copyright complaint handling, and protection of rights.

Information retention approaches
Type of Information Retention Approach
Website technical data processed by hosting providers Handled by the relevant provider. CTG does not routinely collect, view, or use this data.
Support widget messages Retained as reasonably necessary for support, troubleshooting, safety, and operational purposes, subject to the provider's systems and applicable law.
Minecraft or Discord chat records copied or stored by CTG for moderation or safety Generally retained only as long as reasonably necessary. CTG's standard goal is not to retain ordinary copied chat evidence longer than one year unless longer retention is reasonably necessary for active moderation, safety, abuse prevention, legal compliance, repeat misconduct, appeals, or protection of rights. You may request deletion or review at any time, including before one year has passed.
Moderation and enforcement records, including bans, blacklists, staff notes, alternate account records, and abuse-prevention identifiers May be retained for extended periods without a fixed end date while reasonably necessary and lawful to protect CTG Services, enforce active restrictions, prevent ban evasion or repeat abuse, maintain safety, or establish, exercise, or defend legal claims. The continuing need must be reviewed; a ban or blacklist does not automatically justify keeping every related record permanently.
Public or platform-based identifiers, including usernames, UUIDs, Discord IDs, profile screenshots, and alternate account records May be retained for as long as reasonably necessary for moderation, security, trust and safety, anti-abuse, appeal handling, service operation, or legal reasons.
Unnecessary real-world personal information accidentally included in messages, usernames, reports, or evidence CTG may delete, redact, or minimize this information when it is no longer needed. If you believe this information is being stored unnecessarily, you may request deletion or review. CTG will review good-faith requests and, where appropriate, delete or redact the information within a reasonable time.
Copyright, legal complaint, appeal, or dispute records May be retained as long as reasonably necessary to process the matter, comply with legal obligations, maintain records, or establish, exercise, or defend legal claims.
Transaction or business records, if applicable May be retained as required or permitted for accounting, tax, dispute resolution, fraud prevention, and legal compliance.

CTG may use manual review, account actions, system cleanup, or privacy requests rather than automatic deletion on a fixed schedule. Retention depends on the purpose, whether a matter or restriction remains active, the need to address repeat abuse, and applicable legal requirements. Information that is no longer necessary must be deleted, anonymized, or reduced to the minimum record still needed. Manual review does not remove any applicable obligation to delete information or respond to a privacy request.

12. Deletion Requests and Privacy Requests

You may send a request for access, correction, deletion, or review of information related to you by contacting CTG at ctg@ctg123456.com.

CTG or an authorized representative will review privacy requests. To protect accounts and prevent unauthorized disclosure or deletion, CTG may ask for information reasonably necessary to verify your identity or authority, such as confirmation that you control the relevant email address, Discord account, Minecraft account, or other identifier. Do not send passwords, account tokens, authentication codes, or login QR codes.

CTG will respond within the period required by applicable law, or within a reasonable time when no specific legal period applies. Any refusal, limitation, or extension must be based on grounds permitted by applicable law, including any permitted identity-verification requirements. CTG will explain the decision and any available review, appeal, or complaint options where required.

Deletion does not always require removal of every moderation or security record. CTG may retain a Minecraft UUID, Discord user ID, blacklist entry, ban record, or alternate account record where necessary and lawful to prevent repeat abuse or ban evasion. Necessary safety, security, legal compliance, copyright complaint, dispute, or rights-protection records may also be retained when applicable law permits. Naming a moderation or security purpose does not, by itself, override your privacy rights.

13. Your Privacy Rights

Depending on your location, you may have privacy rights regarding your personal information. These rights may include the right to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how personal information is used and shared.

CTG does not sell personal information and does not intentionally share personal information for cross-context behavioral advertising. If a law that applies to CTG gives you an opt-out, limit-use, correction, deletion, access, or appeal right, CTG will respond as required by that law.

Where applicable law provides this right, you may also complain to the relevant privacy or data-protection authority.

CTG will not discriminate against you for exercising privacy rights that apply to you. Deleting or limiting certain information may affect CTG's ability to provide support, investigate appeals, or allow access where that information is genuinely necessary for security, moderation, or service operation and the limitation is permitted by law.

14. Do Not Track and Global Privacy Control

Some browsers provide Do Not Track signals or Global Privacy Control signals. CTG does not sell personal information or intentionally share personal information for targeted advertising. Because CTG does not currently use third-party advertising cookies or CTG-controlled cross-site behavioral tracking, these signals generally do not change CTG's data practices. If applicable law requires CTG to respond to a recognized signal in a specific way, CTG will do so as required.

15. Security

CTG uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. Access to moderation or security records should be limited to CTG and authorized staff who reasonably need the information.

No online service can guarantee absolute security. You are responsible for protecting your own accounts, using strong passwords, enabling two-factor authentication where available, avoiding suspicious links, and never sharing passwords, tokens, authentication codes, or login QR codes.

16. Children's Privacy

CTG Services are not intended for children under 13. CTG does not knowingly collect personal information from children under 13. If you are under 13, do not use CTG Services and do not send personal information to CTG.

If a parent or guardian believes that a child under 13 has provided personal information to CTG, the parent or guardian may contact CTG at ctg@ctg123456.com so CTG can review the issue and take appropriate action.

17. International Users

CTG Services may be operated from the United States and may rely on providers that process information in the United States or other countries. If you access CTG Services from outside the United States, your information may be processed in a country with privacy laws different from those where you live.

18. Copyright Complaint Privacy Notice

If you submit a copyright complaint, counter-notice, or related intellectual property report, CTG may collect and process the information you provide to review, investigate, respond to, document, and resolve the matter. This may include your name, signature, contact information, descriptions of the work and material at issue, supporting statements, and related communications.

CTG may retain and disclose that information where reasonably necessary to process the claim, comply with legal obligations, communicate with affected parties, protect rights, or maintain records of the matter.

The procedure for submitting copyright complaints is the CTG Copyright Notice Procedure.

19. Changes to This Privacy Policy

CTG may update this Privacy Policy from time to time. The "Last Updated" date will reflect changes. Unless otherwise stated, updates take effect when posted. Where applicable law requires additional notice or consent for a change, CTG will provide that notice or obtain that consent before applying the change. Continued use alone does not replace any legally required consent.

20. Notice About CTG Operations

CTG Services may be operated as an independent project and may not be structured as a traditional incorporated company. CTG Services, including any paid or free offerings, may be modified, suspended, restricted, or discontinued at any time. This Privacy Policy describes how CTG handles information associated with those services. Any continuing privacy, retention, security, or legal obligations still apply to information retained after a service closes. Operating as an independent project does not remove applicable privacy obligations.

21. Contact

For privacy questions, requests, deletion requests, access requests, correction requests, or concerns about this Privacy Policy, contact: ctg@ctg123456.com

For copyright-specific submissions, please use the CTG Copyright Notice Procedure.

If you need help reducing personal information in your usernames, profiles, or online accounts, you may contact CTG on Discord at ctg123456. Do not send passwords, tokens, two-factor authentication codes, login QR codes, or other sensitive account credentials.

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